The Frontier of AI Uncertainty
In an era where hallucination can look like confidence, a team of MIT researchers has launched Themis AI to address the elephant in the server room: machine uncertainty.
By quantifying what AI models don’t know, Themis AI is building a reliability layer that exposes the blind spots of modern LLMs—especially when accuracy matters most.
“We’ve trained models to speak fluently—even when they have no idea what they’re talking about.”
– Zach Winn, MIT News
Themis isn’t trying to make models omniscient. It’s offering context-aware calibration, nudging AI to say, “I’m unsure” when the data falls thin. This shift, from deterministic output to probabilistic humility, might be one of the biggest leaps in human-machine trust.
From Knowing to Doing: The ServiceNow AI Platform
While Themis addresses epistemic gaps, ServiceNow is launching an AI platform built to do.
Unveiled at Knowledge 2025, this new architecture blends agentic AI, workflow data fabrics, and a real-time orchestration layer for enterprise operations.
What’s under the hood?
- A conversational AI Engagement Layer powered by ServiceNow’s Knowledge Graph.
- AI Agent Fabric—interoperability across NVIDIA, Oracle, Microsoft, and Google.
- Control Tower—a unified dashboard for oversight across internal and third-party models.
- Apriel Nemotron 15B—NVIDIA’s reasoning LLM tuned for cost-effective, scalable operations.
Companies like Adobe, Aptiv, and Wells Fargo aren’t just experimenting—they’re committing. From real-time dispute resolution to arena operations at the NHL, we’re seeing AI agents evolve into true workflow collaborators.
Why This Matters
The future of intelligence is hybrid:
- Aware of its boundaries (Themis).
- Capable of adaptive execution (ServiceNow).
Together, they point to a new modality in enterprise AI—not just automation, but cognitive orchestration.
Systems that know when to act, and crucially, when to pause.
Reference
Daws, R. (2025, May 7). ServiceNow bets on unified AI to untangle enterprise complexity. AI News. https://www.artificialintelligence-news.com/news/servicenow-bets-unified-ai-untangle-enterprise-complexity/